By [email protected] Customer data and analytics promise to transform the utility industry. A 2015 report from the UC-Berkeley and UCLA Law Schools titled Knowledge Is Power lays out ways that energy data can create economic and environmental benefits, including up to $1 trillion in efficiency-related energy savings over 10 years.
But how can the industry establish a regulatory approach that balances the interest of customers by keeping their individual energy usage information private with the same customers’ desire for good public policy and robust markets?
Several public utility commissions (PUCs) have dealt with this very question. Commissions in California and Colorado initially led the
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