Customers Spend 8 Minutes per Year Interacting Online With Their Utility

By [email protected] If you’ve been at an energy conference in the past decade, you have heard the Accenture statistic that consumers spend about 6 minutes annually thinking about their electricity bill.

Utilities that are trying to forge a better relationship with their customers to meet energy-efficiency mandates or build new service offerings will not be heartened by Accenture’s latest consumer survey.

In 2016, the average customer of a regulated U.S. utility spent about 8 minutes interacting with their utility through digital channels and about 11 minutes with a representative. Half of all customers did not digitally interact with their energy provider at all.

Source: Accenture


Read Full Article Here

For more great articles: Greentech Media: Headlines

(Visited 32 times, 1 visits today)



© 2014 RenewaNews