By [email protected] If you’ve been at an energy conference in the past decade, you have heard the Accenture statistic that consumers spend about 6 minutes annually thinking about their electricity bill.
Utilities that are trying to forge a better relationship with their customers to meet energy-efficiency mandates or build new service offerings will not be heartened by Accenture’s latest consumer survey.
In 2016, the average customer of a regulated U.S. utility spent about 8 minutes interacting with their utility through digital channels and about 11 minutes with a representative. Half of all customers did not digitally interact with their energy provider at all.
Source: Accenture
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