Study Finds Tesla Owners Have Emotional Bond Despite Quality Complaints

By Jon LeSage Tesla owners have been demanding yet loyal, helping the electric carmaker recover from glitches in the Model S and Model X, a new study says.
In “Tesla: Beyond the Hype,” J.D. Power and Associates found that several times the automaker has been slammed by owners for a number of serious quality issues. Still, there’s a strong emotional bond owners tend to retain for their expensive luxury electric vehicles. Part of that appeal is in seeing themselves as pioneers in a cutting-edge new technology.
The study conducted a detailed examination of the brand’s quality issues. J.D. Power utilized focus groups of Tesla owners

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